Date: Thursday, April 21, 2011 5:47 PMSubject: PokerStars Security – Cashout RejectedWe were very pleased to receive the news that allows US players to cash out their real money balances.In response to this update, the Cashout Option in the PokerStars Cashier will be temporarily unavailable to allow us to prepare the technical solutions and formulate the plan and processes required to allow you to cash out your balance.
In the interim, any pending cashouts have been returned to your account in order to ensure players have the opportunity to cash out orderly.
Please be assured, player balances are safe. We will notify all US and US territories players as soon as the Cashier is available again.
Providing you with the facility to cash out is our top priority right now, and hopefully all US and US territories players will be able to cash out via the PokerStars Cashier in the near future.
If your account balance is over 4000 USD you will be required to send documentation at cashout stage. In order to avoid delays at that time we kindly ask you that you scan and email in advance the following two documents.a) A clear photocopy of your government issued photo ID (front and back).b) A copy of a recent utility bill or bank statement clearly showing your full name, current address and statement date (no older than 3 months).
Please ensure that you clearly state your UserID. If you have already provided the above documents in the past, you are NOT required to send these again.
We apologize for the temporary delay, and sincerely appreciate your patience and cooperation as we continue working towards providing you with a solution to cash out.
PokerStars just rejected my cashout that I requested on Saturday, April 16, in preparation for what they call an 'orderly cashout.'
The following is the email from Poker Stars that just dropped into my inbox.
NOTE: I believe that regardless of what you have to cashout, make the following preparation: Scan and send them a photo ID along with a recent utility bill or bank statement all coded with your user ID.